A previous version of this approach was first used successfully a decade ago to quickly resolve an issue affecting cancer services which had been ongoing for almost a year (despite causing waste and stress between Hospitals, GP's and cancer patients) An NHS department responsible for admin had been paying for the hire of 6 fax machines from a service provider, all but one had broken down,When inside information reached me about this, along with a volunteer & inside contacts, I investigated the issue and wrote to relevant parties requesting (As the most efficient path to a solution) internal progress as opposed to complaints procedures
, which would likely only have resulted in more internal blame shifting, with more delays. "With that traceable External intervention, the issue had been resolved internally almost immediately"
In general the use of these approaches "Progress Tools" is intended mainly to reduce delays for Rapid Explore, however during the deployment & testing they've been used elsewhere, the goal is always to encourage the most efficient path to progress (Rational internal Progress without public escalation), however several events of 2018/19 may end up in a complete public escalation, not as a choice, "but through necessity" if commonsense remains absent. (Those Delays will have cost lives & compensation to aid Rapid Explore would be sensible at this point)
River Pollution - Frustrating Delays & Communication issues due to multiple authorities & inefficiencies.